I have been browsing the threads and haven’t found any related information…
The last time I connected my iPhone to this computer and transferred pictures was in July 2018. Today I connected the iPhone to PC via USB to transfer some pictures. iTunes popped up but the iPhone was not shown in the Win 10 File Explorer. iTunes can communicate with the iPhone and pass information back and forth but I cannot access the photos via Win 10 File Explorer.
I went through some of the usual attempts to fix the problem including
- Rebooted the computer
- Used a different USB Apple lightening cable
- “Updated” (no new drivers found) and then uninstalled Apple Mobile Device USB Drive from Device Manager
- “Updated” (no new drivers found) and then uninstalled MTP USB Device found under Portable Devices in Device Manager
- Uninstalled iTunes and associated drivers
- Reinstalled iTunes
- Made sure Win 10 was up to date with patches and fixes
- Made sure there were no new ASUS drivers
It should be noted that I can plug the same phone and cable into my laptop (Win 10 Pro – 1803) and I can access the photos in the iPhone-DCIM directory. So that rules out many potential iPhone problems.
After all of this what I see now is that MTP USB Device has an exclamation mark!
Device status states:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code 19).
I ran Troubleshoot – Hardware and Devices as explained in Youtube - Britec09 “Fix USB Ports Not Working in Windows 10”
Troubleshoot reported: “MTP USB Device has a driver problem”
So’ I selected it and it ran through the detection process etc and in the end it stated “Troubleshooting couldn’t identify the problem”. Regrettably it didn’t work…
I googled the status message and found fixes that included:
updating/uninstalling/drivers
checking registry for UpperFilters/LowerFilters under a registry entry – they were not present in my case.
I found another potential solution on apple.com at:
https://discussions.apple.com/thread/7466913
When I tried installing the driver using the method suggested by turingtest and it said I had the latest drivers installed.
I am reluctant to do a system restore until exhausting other potential fixes. There have been several application software updates that would be dialed back or removed by restoring the 2018-08-22 which is why I would like to avoid doing a system restore unless absolutely necessary.
but I looked at the available Restore dates available: There was one for Aug. 22 that had reference to an Apple USB driver.
2018-08-22 Scheduled Checkpoint
Under programs to be deleted I noted:
Apple, Inc. (USB) 2017-05-18 6.0.9999.69 (oem22inf) (driver)
The following version is what would be installed if I restored the 2018-08-22 Restoral Point.
Apple, Inc. (USB) 2017-05-18 6.0.9999.69 (oem26inf) (driver)
So oem22.inf is what is currently installed today (in September) yet oem26.inf is what was installed last month. Is it possible that this is the problem?
Besides what I have tried so far and avoiding the system restore option (for now) does anyone have a fix that will resolve this problem?
Thanks in advance for any help.
Configurations
Desktop PC – up-to-date MS patches & fixes
Win 10 Pro 64-bit
ver. 1803
build 17134.254
ASUS Maximus VIII Hero Bios 3802
Intel Core i7 6700K
32GB RAM
Radeon RX 480 GPU
NVMe & HDD disks
iPhone 6S
iOS 11.4.1
128 GB memory
